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Posts tagged: employee engagement

The Nod

I run. And when I take my 4-mile trek around the outskirts of a local golf course very early in the morning, I do so against the tide of about 50 cyclists. These are serious riders and they’re doing about 25 laps a day…so I get to see a lot of them over the course of 30 minutes.

For about a year now, I’ve made it a practice of giving a quick head nod as the riders go by. They’re coming towards me at about 50 MPH so I’ve rationalized that they just can’t see me very well at such a high rate of speed – and that’s why no one has ever nodded back.

This morning that all changed. The lead cyclist was approaching and I gave my customary nod for the gazillionth time. And then it happened. He nodded back. Then most of the riders trailing behind him nodded. And finally, as the last rider in line started his sprint to close the gap behind the person in front of him, he raised two fingers ever-so-slightly off the handlebars and shot me a peace sign…along with a nod.

I had arrived!

I had to earn those nods – at least that’s how I’m choosing to see it. I had to make almost a hundred trips around that golf course at 5AM on weekdays for many months to get that nod of acceptance, of validation, of acknowledgment for my efforts. I run for me and my health, not for anyone else…

But we all need a nod every once in a while, don’t we?

Or maybe, by pure coincidence, they just happened to notice me for the first time today and when the leader gave me my props, everyone else decided to follow suit (which is an entirely separate topic for a great post in the future – stay tuned for that). Whatever. Either way, I finished my last quarter-mile today with a huge, peaceful grin; which hasn’t always been easy to muster up at the end of a tiring run.

So…who can you give a nod to today? Who has earned your respect with their demonstration of resilience, perseverance and determination? Who do you see going that extra mile?

Today – amidst the hustle and bustle of your busy, fast-paced schedule – notice someone going by you who has consistently exceeded your expectations.

Give ‘em a nod. Flash ‘em the peace sign.

They’ll appreciate it.

 

Happiness At Work

As an executive and organizational coach, I see many studies of the causes and symptoms of work stress. So it was refreshing to see a study about the converse: what makes workers happy.

Focusing on social workers, a profession known for its high attrition, stress and burnout, John Graham, Ph.D., a professor of social work at the University of Calgary and his then doctoral student Micheal Shier, now at the University of Pennsylvania, sent a survey out to 2,500 registered social workers in Alberta, Canada. Seven hundred people responded.

From that group they took 13 people who scored the highest in nine areas of happiness and then followed them closely through in-depth interviews about their lives at home, at work and through shadowing them at work. Here’s what he found made them happy:

  1. Flexible work schedules. The workers had the ability to provide self-care by having the flexibility to manage their personal lives. A flexible schedule helped them to achieve a healthy work-life balance.
  2. A strong sense of engagement in their work. The researcher found that was because of behind-the-scenes support the employees received from their bosses and employers. This support included flex schedules as well as the availability of superiors to consult with and bounce issues off of.
  3. A feeling of being appreciated and valued, which often stemmed from their being included in organizational decision-making.
  4. Having a high degree of freedom built into their jobs, meaning that they wanted the ability to try new things and expand out of their immediate area.
  5. A pleasant physical workspace and good relationships with clients and colleagues.
  6. Having a diversity of responsibilities, which might include training or teaching others, research, and policy development work.
  7. Having a mentor to talk about their life, career decisions and their day-to-day job.

Graham and Shier are currently researching whether these factors make other types of workers happy as well, but the hunch is that these attributes would be important to all workers.

What improves your sense of well being at work?