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Making It Right

Eventually, we all have to apologize for a mistake.

When it’s your turn, here are the three things to do to make it right:

  1. Admit it. Fessing up expedites the recovery process. While it’s tempting to shirk responsibility or slink away, it only makes matters worse.
  2. Laugh at it. If it’s appropriate, go ahead. Joking around gives others permission to do the same.
  3. Reframe it. People will want to talk about the mistake forever. Acknowledge it, but refocus the conversation on what matters most: moving forward.